Frozen Screen with PathAway Logo - Galaxy S3

Questions and problems
lgg
Posts: 8
Joined: Mon Aug 13, 2007 10:13 pm
Location: Germany

Frozen Screen with PathAway Logo - Galaxy S3

Postby lgg » Sat Jun 29, 2013 1:22 pm

I get every now and then during navigation a black frozen screen with the PathAway logo. The only solution I've found so far is to kill the app. I am using Samsung Galaxy S3. What is this frozen screen? Bug? How can I get rid of this frozen screen?

Regards, Lothar

avidboatermn
Posts: 5
Joined: Wed Feb 20, 2013 6:39 pm
Location: Minnesota

Screen Freeze up

Postby avidboatermn » Wed Jul 31, 2013 5:31 pm

I also have the same problem with a Lenovo A2109a tablet. The pathaway logo appears then - nothing. Killing the app usually solves the problem.

lgg
Posts: 8
Joined: Mon Aug 13, 2007 10:13 pm
Location: Germany

Postby lgg » Wed Jul 31, 2013 9:12 pm

In the mean time I have noticed that if I wait long enough, Android tells me that PathAway is not responding anymore. This seems to be a hang situation in PathAway.
Is anybody from PathAway monitoring this forum? My original message is a month old, and nobody commented.

Ulmer.Spatz
Posts: 84
Joined: Sun Jul 01, 2012 4:15 pm

Postby Ulmer.Spatz » Thu Aug 01, 2013 7:47 pm

Scott is the only one who answered the questions in the forum. But only very sporadically.
Here he reacts faster:
http://pathaway.com/contact.htm

Greetings

Walter

lgg
Posts: 8
Joined: Mon Aug 13, 2007 10:13 pm
Location: Germany

Postby lgg » Thu Aug 01, 2013 9:21 pm

Hi Walter,
thanks for your hint, I've opened a problem report.

Viele Grüße nach Ulm,
Lothar

User avatar
Scott
Site Admin
Posts: 1033
Joined: Mon Apr 18, 2005 8:49 pm
Location: Ontario, Canada
Contact:

Postby Scott » Sat Aug 03, 2013 8:26 am

Hi guys,
I'm aware of this problem happening occasionally. If we can reproduce the problems, they can be fixed. I believe the updates we're working on will provide more stability. In the meantime, if you have a repeatable set of steps we can follow to reproduce the problem, then please fill out a problem report and send it to us.

seller
Posts: 6
Joined: Sat Aug 10, 2013 12:54 am
Location: Germany
Contact:

Postby seller » Sat Aug 10, 2013 1:00 am

i have the same problem with a Samsung s3 and a Acer iconia Tablet. with the Tablet i could solve the problem by locking the screen so that the screen does not tourns arround by turning the tablet. i did not try this bugfix with the Samsung. But the tablet was stable during a tour through the woods ;-).

greetings

Alex

seller
Posts: 6
Joined: Sat Aug 10, 2013 12:54 am
Location: Germany
Contact:

Postby seller » Sat Aug 10, 2013 9:52 pm

Hi,

i could test it today with the Samsung S3 mini and turining the automatic screen-turning off fixed the problem. pathaway was stable for many hours.

Grüße,

Alex

lgg
Posts: 8
Joined: Mon Aug 13, 2007 10:13 pm
Location: Germany

Postby lgg » Mon Aug 19, 2013 9:55 pm

Hi,
this week end I've made a 2 day trip with PA. I have switched off the Android automatic screen rotation. I did not see the PA hang during this trip at all. The screen rotation really seems to cause the problem.

Lothar


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