Registration Key Trouble Shooter

Please choose the type of problem you are having:

I changed (or reset) my device, now my registration key does not work

I did not receive a registration key with my purchase

I've lost my registration key

PathAway says "Registration key is invalid"

I have not purchased the program and don't know my registration key

I have a different Registration key Problem

I did not receive a registration key with my purchase

When you purchase, the confirmation screen should contain your registration key. Also, you are sent a confirmation email. Check your SPAM/Junk Email folder. Perhaps the confirmation email was tagged as SPAM

Found it - Problem Solved

Still cannot find my registration key

I've lost my registration key

You may be able to retrieve your registration key yourself by filling in the Registration key search form.

I tried the search form and still cannot find my Registration key.

PathAway says "Registration key is invalid"

After entering your registration key into PathAway, if it says it is invalid, it is most liklely because the "Owner name", "UID" or Palm OS HotSync user name, you used to register with does not exactly match. To determine if this name is incorrect, please check the following:

I registered using my Windows Mobile "Owner name"

I registered using my Windows Mobile or Android UID from the About PathAway - Register screen

I registered using my Palm OS "HotSync User name"

Once you have checked this, please answer the following:

My Owner name or UID is different then the one I purchased with. I will need a new registration key

I corrected the Owner name or UID - Problem Solved

I changed (or reset) my device, now my registration key does not work

Your PathAway Registration key is based on the Owner name,UID, or IMEI you provided when you purchased. If you changed devices, then you will need to re-enter the same name you registered with. If you used the UID or IMEI for registration then you will need a new registration key because the IMEI or UID is unique for each device.

1) Ensure that your Owner name/UID/IMEI has been entered onto your device. To do this follow these instructions:

For Windows Mobile using Owner Name: To enter or re-enter your "Owner name" under Windows Mobile see instructions here.

For Windows Mobile or Android using UID: To find your UID, see instructions here.

For Symbian: Find your IMEI on your phone by dialog *#06#

For Palm OS: PathAway encodes your registration key to the HotSync User name you provided when you purchased. You must do at least one HotSync in order for your HotSync Username to be stored on your device. This name is displayed on the About PathAway - Register screen and in the HotSync application. See instructions here.

2) Now that you have confirmed your new Owner name/UID/IMEI are entered onto your device, answer the following:

My new Owner name/UID/IMEI does NOT match the one I purchased with - I will need a new registration key

I corrected the Owner name or UID and the registration key works - Problem Solved

I have not purchased the program

You need to purchase the program in order to receive a PathAway Registration key. To try the 15-day limited trial, simply press the TRY-IT button on the PathAway Startup screen.

If your trial has expired, and you would like to continue, then try downloading the software again, as we reset the trials from time-to-time.

I have a different Registration key Problem

Please fill in the regular Contact form. Provide as much information as you can about your original purchase so we can verify your purchase and provide faster service.